A medical receptionist is essential in a high functioning healthcare team. There is reliance of the medical receptionists by doctors, nurses, and other medical/administrative staff members to make a welcoming, well organized and a friendly front office and to enhance facilitate of the flow of the patients through the facility.
The day-by-day rhythm of working as a medical receptionist can be summarized in one word—busy! These professionals customarily carry out their duties from a desk that is prominently located, whereby they can interact with ease with the patients, pharmaceutical reps, staff, vendors etc. They have a responsibility for ensuring an efficient and calm environment for making phone calls, answering questions posted by an outpatient, scheduling of new and follow-up appointments, registration of new patients and updating the records.