A medical receptionist is essential in a high functioning healthcare team. There is reliance of the medical receptionists by doctors, nurses, and other medical/administrative staff members to make a welcoming, well organized and a friendly front office and to enhance facilitate of the flow of the patients through the facility.
The day-by-day rhythm of working as a medical receptionist can be summarized in one word—busy! These professionals customarily carry out their duties from a desk that is prominently located, whereby they can interact with ease with the patients, pharmaceutical reps, staff, vendors etc. They have a responsibility for ensuring an efficient and calm environment for making phone calls, answering questions posted by an outpatient, scheduling of new and follow-up appointments, registration of new patients and updating the records.
A medical receptionist is the benchmark for both the patients and staff of a healthcare practice. These professionals have the mandate of expertly coordinating the daily activities of the nurses, doctors and patients to make sure that there is focus on compassionate care that is promptly delivered.
Necessary Skills and Qualities
The medical receptionist is generally the first representative of medical office visitors and patients come across, whether directly, on the phone or online. These professionals require having experience of interacting with a number of people with different personalities in both that are either difficult or pleasant.
Since their work involves working closely with the public, Medical receptionists should have a warm and a welcoming demeanor, in addition to excellent communication skills and customer service. The medical receptionist should ensure that they serve patients with compassion and poise, since they signify the whole practice whenever they interact with a patient.
It is crucial that the medical receptionist can be able to handle a stress that are sophisticated and activities at the same time managing office duties that are fast paced. In conclusion, with technology being increasingly prevalent in the office of physicians, employers usually look out for medical receptionists who are computer literate and can recognize the software used in healthcare settings.
The medical receptionist is very helpful during the process of the surgery because they ensure that the procedure goes on smoothly by helping to ensure that there is a serene and friendly environment for the patients and the medical practitioners. They can perform certain tasks such as file delivery, calming the patients before surgery, calming the patient’s family, etc. the medical receptionist with some nursing skills can also stand in for nurses in case one doesn’t turn up or falls ill.